These are the questions people actually ask us, answered without hedging. Everything here agrees with our Privacy Policy; this page is the short version in plain words.
If something you want to know is missing, email hello@junadev.com and we will answer it and add it here.
Juna Dev is the trading name of JUNADEV (PRIVATE) LIMITED, a company registered in Pakistan under the Companies Act 2017, SECP number 0279495. We build software, and we operate a customer messaging platform called MindTech CRM at mindtechcrm.brightera.org.
It puts all the ways a customer can reach a business into one inbox: Facebook Page messages, Instagram direct messages, WhatsApp, website chat and email. Businesses use it to answer people and to keep a record of who asked what.
The business you messaged. We make the software they use; we are not the business and we do not message anyone on our own behalf. The reply may have been drafted by an assistant rather than typed by a person. Ask for a person and you will get one.
Your name as it appears on the platform you used, the content of your messages, and the identifier that platform gives us so we can reply in the same conversation. If you type your email address or phone number, we receive that too.
We do not receive your password, your friends or followers, your other conversations, or anything you have not chosen to send to that business.
It can be either, and the business decides. When an assistant is switched on it writes the first reply, answering only from material that business has uploaded itself, such as its price list, opening hours and services. It is not a general chatbot and it is told not to invent answers. A member of staff can take over at any point in the conversation.
Yes, when the assistant is switched on. The text of your message is sent to an AI model provider, which returns a suggested reply. That is the only reason it is sent.
Ask us and we will tell you which provider a particular business uses.
No. Our agreements with the AI providers say the message is used to produce the reply and is not used to train their models. We do not train models on your messages either.
No, to both, and we never have. We make money from businesses paying for the software, not from the people who message them.
The business you contacted, and only that business. Each client sees their own conversations and nothing from any other client.
Our own staff can see conversation data only when fixing a fault or answering a support request, their access is per person and recorded in a log that cannot be edited, and we do not read conversations out of curiosity.
For as long as the business you contacted has a relationship with you, and then up to 24 months so a returning enquiry is recognised, unless you ask us to delete them sooner. Website analytics are kept 13 months. Backups are kept 30 days.
Email hello@junadev.com with the subject "Delete my data", or send the word DELETE to the same Page, account or number you messaged. We confirm within 7 days and finish within 30. The full description is on our Delete your data page.
On servers in the United Kingdom, operated by Contabo GmbH. Our own staff are in Pakistan and access it from there. Those transfers run on the European Commission's Standard Contractual Clauses with the UK Addendum, and we will send you the clauses if you ask.
For a conversation with one of our clients, that business decides what happens to your data and is the controller; we process it on their instructions. For this website, junadev.com, we are the controller. Either way, send your request to us and we will act on it and tell you who else is involved.
Yes, at any time and without giving a reason. Reply STOP on WhatsApp or SMS, or just say so in the conversation. We stop, and we do not need to be asked twice.
No. We are not a HIPAA covered entity and we do not claim to be HIPAA compliant. The platform is not designed to store medical information and we do not ask for it. Please do not send medical details through a public messaging channel.
No. Our services are sold to businesses and are not directed at anyone under 16. If we learn we hold data about a child we delete it.
We tell you. If a breach puts personal data at risk we notify the supervisory authority within 72 hours and tell the people affected without undue delay where the risk is high. We keep a record of every breach, including the ones that did not need reporting.
Write to hello@junadev.com and we will answer within one month, free of charge. You can also complain directly to your own data protection authority, or to the Information Commissioner's Office in the UK, without coming to us first.